thinkuknow.co.uk/professionals
Terms of Use
These terms of use, together with our privacy notice and code of conduct, set out the terms on which you may use this website. Please read these terms of use carefully before you start to use the website.
By using this website, you accept and agree to abide by these terms of use. If you do not agree to these terms of use please stop using this website immediately.
Use of the website is at your own risk.
Who we are
This website is run by the National Crime Agency’s CEOP Education team (NCA-CEOP).
We help protect children and young people from the threat of online child sexual abuse. This website is part of our CEOP Education programme and is aimed at professionals working with children and young people.
You can contact us by emailing ceopeducation@nca.gov.uk.
Using this website
Use of this website is for lawful purposes only. This means you must use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
This website is intended for users who are over 18.
Network Members. Some parts of this website are only available to users who have registered with us as a Network Member. Network Members must follow our Code of Conduct when using this website and our education resources. A breach of the Code of Conduct is a breach of these Terms of Use.
Other CEOP Education websites. This website is one of a series of websites which are part of our CEOP Education programme. Some of our other websites, which are linked to here, are intended for users who are under the age of 18. Appropriate adult supervision should be given to children and young people using these websites dependant on their age and needs.
Changes to the site
The NCA may update this website at any time and can change or remove content without notice.
Services you can access through this website
You can use this website to access our services, including information, resources and training, about protecting children and young people from online child sexual abuse.
You can also use this website to access other services that assist children, young people, parents and carers, or professionals working with them, with reporting online child sexual abuse and other related help and support.
These can be managed by the NCA or other organisations.
Some services have their own terms and conditions which also apply. Please visit their website and read these before you use the service:
If you provide registration information to create a Network Member account, you must make sure this information is accurate and current (including name and email address). Providing false details is a breach of these Terms of Use.
Linking to this site
We welcome and encourage other websites to link to this website, when seeking to provide educational and training links on tackling online CSA.
Where you do this, you should make sure that appropriate information is provided on your website to explain the CEOP Education programme.
You must contact NCA-CEOP for permission if you want to either:
- charge your website’s users to click on a link to any page on this website
- say your website is associated with or endorsed by this website
You can contact NCA-CEOP by emailing CEOPEducation@nca.gov.uk. Please do this before doing either of the steps above.
Linking from this site
This website links to websites that are managed by other organisations.
We do not have any control over the content on these websites.
We are not responsible for:
- the protection of any information you give to these websites
- any loss or damage that may come from your use of these websites, or any other websites they link to
By using this website, you agreeing to release us from any claims or disputes that may come from using these websites.
You should read all terms and conditions and privacy policies that relate to these websites before you use them.
Using site content
Most content on this website is subject to Open Government Licence (OGL), and the additional terms set out in the NCA-CEOP Education Code of Conduct.
This means you can copy, use and adapt the information on this website, as long as you follow the licence conditions, do this accurately, do not use it in a misleading way and tell people the content has come from the NCA.
The NCA logo is under Crown copyright and must not be used without permission of the NCA.
The images, videos, audio and CEOP Education logos on this website are, unless otherwise stated, subject to NCA copyright. You can only use screen shots of this website for illustration in a presentation. For any other use you must ask permission from the NCA in advance of use.
All of our downloadable educational resources are subject to the NCA-CEOP Education Code of Conduct. This means you must use them in the form and for the purpose they are intended for. You must not modify, copy, post or charge others for any CEOP Education resources (in any medium) for any other purpose than that permitted.
Any enquiries regarding the use and re-use of the content on this website should be sent to: CEOPEducation@nca.gov.uk.
Information about you and your visits to this site
We collect information about you in accordance with our privacy policy and cookie policy. By using this site, you agree to us collecting this information and confirm that any data you provide is accurate.
Security
We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any information you disclose online, to us or to other services.
You accept the security risks of providing information over the internet and will not hold us (the NCA) responsible for any breach of security unless this is due to the negligence or wilful default of the NCA.
For further information about how we use your personal data, please refer to our Privacy Notice.
Where you have created a user account on this site, you agree to keep your password confidential and are responsible for all use of your account and password. You should not tell anyone your password or let anyone log in using your credentials.
Virus protection
We make every effort to check material published on this website. We recommend you run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Viruses, hacking and other offences
When using this website, you must not introduce viruses, try to gain unauthorised access or attack the website in any way.
If you do this, your rights to use this website will cease immediately and we may ask you to pay for any loss or damage caused.
We will report any attacks to the relevant law enforcement authorities and share information about you with them. We may recover from you any loss or damage caused by such an attack.
Termination/suspension of use
We have the right to suspend or terminate access to the website (including a Network Member or Ambassador account) for any reason and without notice. This includes, but is not limited to, any breach or suspected breach of these Terms of Use or our Code of Conduct. The Code of Conduct outlines the behaviour that all CEOP Education Network Members and CEOP Education Ambassadors are expected to follow
If the NCA terminates or suspends your use of this website for any reason other than inactivity (see below) you are prohibited from registering and creating a new Network Member account under any name until otherwise notified by the NCA.
The NCA also has the right to terminate your Network Member account after two years of inactivity or if you unsubscribe from our Network Member email communication. You will be able to register for an account again if you choose to do so.
Governing law
These terms of use are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these terms of use, or your use of this website (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
General
Supplemental terms and conditions or documents may be posted on the website from time to time and these are included in the Terms of Use. For example, each CEOP Education training has terms and conditions you are required to agree to.
We might decide not to exercise or enforce any right available to it under these terms of use. We can always decide to exercise or enforce that right at a later date.
Doing this once won’t mean we will automatically waive the right on any other occasion.
If any of these terms of use are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.
Disclaimer
While we make every effort to keep this site up to date, NCA doesn’t provide any guarantees, conditions or warranties that the information will be:
- current
- secure
- accurate
- complete
- free from bugs or viruses
NCA is not liable for any loss or damage that may come from using this site. This includes:
- any direct, indirect or consequential losses
- any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
- the use of this site and any websites that are linked to or from it
- the inability to use this site and any websites that are linked to or from it
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised NCA that it might happen.
Changes to these terms of use
Please check these Terms of Use regularly. We can update them at any time without notice.
You will agree to any changes if you continue to use this site after the Terms of Use have been updated. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
Last updated: 31 March 2022