How to support your child at home

How to support your child at home

Here's fours things you can do support your child, whatever their age, to be safer online.

Parents text content

1. Use the opportunity to chat with your child

The most important thing you can do is to chat little and often with your child about how they are using online technology and what it means to them.

Ask them what they are doing online, and what they like and dislike about the apps and services they use. If you like, discuss some ‘ground rules’ like how much time they spend online doing different things and what games and apps are appropriate to use.

2. Explore Thinkuknow resources together

Thinkuknow is the online safety education programme from the National Crime Agency. Our resources can help you keep up a positive, supportive conversation about safety online in your home.

Take a look at our Family activities for further online safety advice and links to useful resources and support services.   

3. Remind children to report anything worrying, and how they can do this

It’s important that children and young people always know where to go if they come across something that worries them or makes them feel uncomfortable online.

To help, you could:

  • Help them to identify a trusted adult that they can approach, even if this means on the phone. Encourage them to speak to you or another adult immediately if they have any worries or concerns.
  • Remind them that they can always call Childline (or other helpline such as the one from The Mix) if they have any worries, big or small – whether it’s something that has happened online, stress, arguments with siblings or anxiety about what is happening in the world.
  • Make sure they know that they can always report to CEOP if they are worried about sexual abuse online. Young people can also report to CEOP if they are worried about a friend.  

The best thing you can do is make sure they would feel they could talk to you if they were ever worried - make sure they know that you would never blame them for anything that might happen online.

4. Set up or review your parental controls

Setting parental controls can be a quick and effective tool to help protect younger children online, and should be installed on all devices that children use. For advice and support in setting these controls, please read our Thinkuknow article.