Contact social media sites

It’s so easy to share information, pictures or videos online, but sometimes you might post something and quickly wish you hadn’t.

If you change your mind about something you have posted online you should delete it from your account as quickly as you can.

What if someone else has posted something about you?

Most websites have a way for you to ask them to remove ‘content’ – like videos, pictures, comments or profiles – that upsets you. This is called making a ‘report’.

It’s important to know that making a report doesn’t mean the content will definitely be removed.

Just like in school, most websites have a set of rules e.g. 'Terms of Use', which they expect people using their site to obey. Websites will only take content down if they break these rules.

If you want to have something taken down from a site you should check to see if it breaks one of their rules.

Facebook calls their rules ‘Community Standards’, YouTube’s rules are called ‘Community Guidelines’ and other sites like Snapchat, Twitter and Instagram have their own sets of rules and ways to report.

Before using any website you should read them to learn what is, and what isn’t, acceptable on the site. You should also learn how to report content to the site.

Here’s where to find the rules of some of the most popular sites and apps and how you can make a report:


Read Facebook's rules

Report to Facebook

Facebook Safety Centre


Read YouTube's rules

Report to YouTube

YouTube Safety Centre


Read Instagram's rules 

Report to Instagram

Instagram Safety Centre


Read Twitter's rules

Reporting to Twitter

Kik Messenger

Read Kik's rules

Reporting to Kik

Kik Help Centre


Read Snapchat's rules

Reporting to Snapchat

Snapchat Help Centre


Reporting to CEOP

CEOP helps young people who are being sexually abused or are worried that someone they’ve met is trying to abuse them.

If you’ve met someone online, or face to face, and they are putting you under pressure to have sex, you can report to CEOP.

This might be someone:

  • Making you have sex when you donʼt want to
  • Asking you to do sexual things on webcam or over a live stream
  • Asking for sexual pictures of you

If this is happening to you, or you’re worried that it might be, report to CEOP.